Case Story


Mission Critical

Solution used

Auxiliary Radio Communication (ARC) System


New York
United States

When reliability matters

First Responders – NYC Fire Department

The challenge

The Fire Department of New York (FDNY) struggled with serious radio communications problems during and after the 9/11 World Trade Center attacks. Some of the problems were caused by limited in-building coverage, damage, or by the equipment being used. Since 9/11, the FDNY has taken substantial steps to improve its radio communications systems.

The solution

As of December 31, 2014, the New York City Building Code requires, that an in-building Auxiliary Radio Communication (ARC) System is installed in all newly constructed high-rise buildings. An ARC system is a wireless two-way building communication system for fire department use that only receives and transmits fire department portable radio frequencies within the building. An ARC system typically consists of a base station connected to a building-wide antenna system, with a radio console in the building lobby.

The ARC System secures instant onsite RF communications among the firefighters and their commanders.

The ARC System allow firefighters to take immediate action and minimize operational down time.

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